Refund and Returns Policy

Return/ Refund Policy

Overview

Thank you for shopping at ArtMind.tld! If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer a refund and/or exchange within the first 15 days of your purchase, if 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused, undamaged, and in the same condition that you received it. You can return your product for an exchange, a different product of equal value, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:
• You cannot Return an item in which you may have neglected to follow care instructions for.
• All in-person purchases are final and cannot be returned or exchanged.
• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

Reply to your order confirmation email to request which products you would like to return.
Print the prepaid return shipping label that you will receive by email.
Send all items back to us using the label provided.

Additional Information:
• You will be notified of shipping fees that may be applicable once you request a return.
• The length it takes to receive your refund, replacement product, or store credit may vary.
• You will receive a refund and confirmation once item(s) have been received.
• Please contact us about lost items.
• You will receive a callback within 72 hours during normal business hours.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale Item

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.